Wireless Network Support
DigitalAir Wireless offers unparalleled support for your wireless networks, from helpdesk support to same day failed hardware replacement.
Help Desk Technical Support
DigitalAir Wireless provides a single point of contact to all accounts, recording all incidents and service requests in our dedicated ticketing service.
The service desk will manage each incident or service request from initial recording to closure and when appropriate the engineer will escalate the support to the engineering team or third party to achieve resolution.
- Incident management
- Technical support
- Remote diagnosis and resolution via secure remote dial-in facilities
- Logging and processing of service requests including installation (hardware and software), moves, additions and configuration changes
- Arrangement of on-site visits
- Warranty management, hardware support and equipment returns
Hardware Advanced Replacement
Advanced replacement provides you with guaranteed next business day replacement of your hardware should it fail and is included as part of the advanced & advanced+ packages. You can bolt-on the hardware replacement as part of your essential pack should you require it. If physical replacement of the equipment by a DigitalAir Wireless engineer is required, then engineer onsite support must be in place.
Engineer Onsite Support
Onsite support comes as either pay as you go labour pack or unlimited pack, dependant on your needs. The engineering time can be used for any onsite engineering requirements related to your wireless network, providing guaranteed next business working day response, but we strive to achieve same business working day response.
Our advanced & advanced+ packages come with unlimited onsite support, which offers a truly cost efficient solution.
You can purchase labour days as needed or purchase any number of labour days upfront as part of your labour pack to be redeemed as required.